Please understand that appointment times are limited and in high demand. When you book your appointment with us, you are holding a space on our calendar that is no longer available to our other customers. However, if you must cancel your appointment, we respectfully request at least 48 hours notice in order to allow another customer access to that appointment time.

The “ON HOLD” option for appointments allows customers to place their appointments on hold up to 12 month free of charge. However the original appointment date is still subject to the cancellation policy if then requested to be cancelled.

If customers wish to downgrade their appointment/test type, there will be an £20 admin fee. 

  • Cancelling a PCR / Antigen test appointment 48 hours or more in advance entitles you to a 100% refund with a deduction of £20 administration fee for PCR test and £10 administration fee for the Antigen test.
  • Cancelling a PCR / Antigen test appointment between 48 and 24 hours before entitles you to a 50% refund with a deduction of £20 administration fee for PCR test and £10 administration fee for the Antigen test.
  • £20/£10 administration fee is per appointment not per booking
  • Cancellations made within 24 hours will not receive a refund